Frequently asked questions
How does the ordering process work?
Each Perlei piece is handcrafted with care. You can place an order in two ways:
- Direct Order: Select your size and click Buy It Now to purchase instantly, just like in any online store.
- Customized Order: If you’d like to adjust measurements or request special details, click Customize & Order to start a WhatsApp chat with our team. We’ll guide you through the customization process and confirm the details before crafting your unique piece.
When will I receive my order?
Every Perlei piece is handcrafted to order. Production time usually ranges from 7–21 days, depending on the design and customization required.
Once your piece is crafted & ready to be shipped, we’ll arrange secure delivery, which typically takes 3 working days.
Kindly refer to the Details section on the product page of your chosen model for the estimated delivery timeframe.
How much does shipping cost?
We offer a flat shipping rate of 95 EGP to all locations across Egypt
Do you offer refunds or exchanges?
Because every Perlei garment is individually handcrafted and tailored, we cannot accommodate returns or exchanges. This policy ensures that each piece is crafted with your exact specifications in mind.
Our customer care team is always happy to assist you with sizing and details before your order is confirmed.